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Delhi CM Arvind Kejriwal to Launch ‘Faceless’ Transport Services on Wednesday

The service will be formally launched by chief minister Arvind Kejriwal on Wednesday. “All services except issuing the driving license and vehicle fitness are now faceless, meaning applicants don’t have to visit transport authority offices for them,” transport minister Kailash Gahlot said.

The Delhi government will launch on August 11 “faceless transport services” that entails providing services such as issuing learner’s license and registration certificate online, transport serves Kailash Gahlot said on Monday.

The service will be officially launched by Delhi CM Arvind Kejriwal on Wednesday. “All services except issuing the driving license and vehicle fitness are now faceless, meaning applicants don’t have to visit transport authority offices for them,” Gahlot said.

With this, Delhi will become one of the first states in the nation to bring all transport-related services via the internet, allowing people to save time and money spent on visiting motor licensing officers (MLOs), officials said. Maharashtra is also trying a similar model.

Kejriwal is probably going to launch the services from the IP Estate MLO, authorities said, adding trials of online learning tests have begun at the Sarai Kale Khan and Vasant Vihar offices and over 50 people have been provided learning licenses so far.

The transport department was dealing with working on the online services since February, the authority said.

The services will include those related to driving license and registration certificates like copy duplicates, change in address, international driving permit, and transfer of ownership, they said.

As per authorities, most of the transactions at the transport department offices are related to driving licenses and registration certificates. In 2019, more than 1 million transactions were identified with driving licenses, and almost 1.3 million were identified with registration certificates, records with the state transport department showed.